Warranty
Warranty/Return Policy
At VESSOL, we stand behind the quality of our products. Please review our warranty terms below.
Coverage
Our products are covered by a limited warranty against defects in materials and workmanship under normal use and service conditions.
Warranty Period
The warranty period begins on the date of original purchase.
Ranger 20K Power Bank: 18 MONTH LIMITED WARRANTY
SOJOURN 24W SOLAR PANEL: 24 MONTH LIMITED WARRANTY
What Is Covered
- Manufacturing defects
- Defects in materials
- Defects in workmanship
What Is Not Covered
- Damage caused by accident, misuse, harsh use, or neglect
- Damage caused by unauthorized modification or repair
- Normal wear and tear
- Cosmetic damage
How to Make a Warranty Claim
To submit a warranty claim, please contact our support team at info@vessol.io with your proof of purchase and a description of the issue. We will review your claim and respond within 2–4 business days.
Refunds and Returns
We have a 30 day no questions asked return policy. If something is not right with your product, reach out to set up a return authorization.
Contact Us
For warranty inquiries, please reach out to us at info@vessol.io.